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Managing Your Library and its Quality: The ISO 9001 wayNúria Balagué, Universitat Autònoma de Barcelona, Spain and Jarmo Saarti, University of Eastern Finland, Finland
Chandos Information Professional Series
- helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world
- translates the ISO 9001 standard to the terms and language used within the libraries
- presents a systematic approach to the quality management in libraries
- helps to enhance the management and core activities of libraries
- written by two expert practitioners with extensive experience in implementing the ISO 9001 standard in libraries
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.
Readership: Personnel at all managerial and supervisory levels within Library and Information Services, especially in academic libraries. Students of LIS, at both undergraduate and postgraduate level, will also benefit from reading this text.
ISBN 1 84334 654 0
ISBN-13: 978 1 84334 654 8
August 2011
230 pages 234 x 156mm paperback
£47.50 / US$80.00 / €55.00
Usually dispatched within 24 hours
About the authors
Dr. Núria Balagué is Deputy Director of the Library Services at the Universitat Autònoma de Barcelona (Spain) where her responsibilities include the management of the quality system. Balagué has participated in different committees related to university library evaluations in Spain, and is also a lecturer at the Faculty of Librarianship and Documentation Science at Universitat de Barcelona.
Dr. Jarmo Saarti has worked in several libraries in Finland, and is currently the Library Director in the University of Eastern Finland Library. He has been interested in library management issues and has published several papers on the topic. He has also acted as an ISO 9001 QMS auditor.
Titles which may also be of interest:
Managing Intellectual Capital in Libraries
Knowledge Audits and Knowledge Mapping
Special Libraries as Knowledge Management Centres
Knowledge Management for Sales and Marketing
Contents
PART 1 QUALITY MANAGEMENT ISSUES AND THE USE OF ISO 9001 IN THE LIBRARY ENVIRONMENT
PART 1 QUALITY MANAGEMENT ISSUES AND THE USE OF ISO 9001 IN THE LIBRARY ENVIRONMENT
PART 2 BUILDING YOUR LIBRARY’S QUALITY MANAGEMENT SYSTEM ACCORDING TO THE ISO 9001 STANDARD
PART 2 BUILDING YOUR LIBRARY’S QUALITY MANAGEMENT SYSTEM ACCORDING TO THE ISO 9001 STANDARD
PART 1 QUALITY MANAGEMENT ISSUES AND THE USE OF ISO 9001 IN THE LIBRARY ENVIRONMENT
PART 1 QUALITY MANAGEMENT ISSUES AND THE USE OF ISO 9001 IN THE LIBRARY ENVIRONMENT
Introduction: quality management in the public sector
- Building a quality management system in a library
Introduction: quality management in the public sector
- Building a quality management system in a library
Quality approaches
- Quality management principles
Quality approaches
- Quality management principles
The ISO standards
The ISO standards
Origin and evolution of the ISO 9000 standard
Origin and evolution of the ISO 9000 standard
Which libraries use the ISO 9001 and why
- ISO 9001, knowledge and libraries
- The fi rst implementations, the fi rst studies
- The use of ISO 9001 in different types of information services
Which libraries use the ISO 9001 and why
- ISO 9001, knowledge and libraries
- The fi rst implementations, the fi rst studies
- The use of ISO 9001 in different types of information services
PART 2 BUILDING YOUR LIBRARY’S QUALITY MANAGEMENT SYSTEM ACCORDING TO THE ISO 9001 STANDARD
PART 2 BUILDING YOUR LIBRARY’S QUALITY MANAGEMENT SYSTEM ACCORDING TO THE ISO 9001 STANDARD
Introduction
- Foreword of the standard
- General [0.1]
- Process approach [0.2]
- Relationship with ISO 9004 [0.3]
- Compatibility with other management systems [0.4]
Introduction
- Foreword of the standard
- General [0.1]
- Process approach [0.2]
- Relationship with ISO 9004 [0.3]
- Compatibility with other management systems [0.4]
Quality management systems – requirements
- Scope [1]
- General [1.1]
- Application [1.2]
Quality management systems – requirements
- Scope [1]
- General [1.1]
- Application [1.2]
Normative reference
- Normative reference [2]
Normative reference
- Normative reference [2]
Terms and definitions
- Terms and definitions [3]
Terms and definitions
- Terms and definitions [3]
Quality management system
- Quality management system [4]
- General requirements [4.1]
- Documentation requirements [4.2]
Quality management system
- Quality management system [4]
- General requirements [4.1]
- Documentation requirements [4.2]
Management responsibility
- Management responsibility [5]
- Management commitment [5.1]
- Customer focus [5.2]
- Quality policy [5.3]
- Planning [5.4]
- Responsibility, authority and communication [5.5]
- Management review [5.6]
Management responsibility
- Management responsibility [5]
- Management commitment [5.1]
- Customer focus [5.2]
- Quality policy [5.3]
- Planning [5.4]
- Responsibility, authority and communication [5.5]
- Management review [5.6]
Resource management
- Resource management [6]
- Provision of resources [6.1]
- Human resources [6.2]
- Infrastructure [6.3]
- Work environment [6.4]
Resource management
- Resource management [6]
- Provision of resources [6.1]
- Human resources [6.2]
- Infrastructure [6.3]
- Work environment [6.4]
Product realisation
- Product realisation [7]
- Planning of product realisation [7.1]
- Customer-related processes [7.2]
- Design and development [7.3]
- Purchasing [7.4]
- Production and service provision [7.5]
- Control of monitoring and measurement equipment [7.6]
Product realisation
- Product realisation [7]
- Planning of product realisation [7.1]
- Customer-related processes [7.2]
- Design and development [7.3]
- Purchasing [7.4]
- Production and service provision [7.5]
- Control of monitoring and measurement equipment [7.6]
Measurement, analysis and improvement
- Measurement, analysis and improvement [8]
- General [8.1]
- Monitoring and measurement [8.2]
- Control of non-conforming product [8.3]
- Analysis of data [8.4]
- Improvement [8.5]
Measurement, analysis and improvement
- Measurement, analysis and improvement [8]
- General [8.1]
- Monitoring and measurement [8.2]
- Control of non-conforming product [8.3]
- Analysis of data [8.4]
- Improvement [8.5]
The certifi cation process
- Document the library quality system according to ISO 9001
- Work on a daily basis with your quality system for at least a few months
- Choose a certifi cation body
- Submit documentation for the documentation review
- Arrange a date to conduct the audit
- Correct any non-conformities detected during the audit
- Get your ISO 9001 certifi cation
- Examples of the scope of certification
The certifi cation process
- Document the library quality system according to ISO 9001
- Work on a daily basis with your quality system for at least a few months
- Choose a certifi cation body
- Submit documentation for the documentation review
- Arrange a date to conduct the audit
- Correct any non-conformities detected during the audit
- Get your ISO 9001 certifi cation
- Examples of the scope of certification
Further ideas for improving the quality management system
Further ideas for improving the quality management system
References
- The use of ISO 9001 in different types of information services
- General works on ISO 9000 in libraries and information units
- Archives and business libraries
- Public archives and government libraries
- National libraries
- Public libraries
- Academic libraries and university archives
References
- The use of ISO 9001 in different types of information services
- General works on ISO 9000 in libraries and information units
- Archives and business libraries
- Public archives and government libraries
- National libraries
- Public libraries
- Academic libraries and university archives